[rt-users] Parent/Children links in RT 3.6.6

[Elbert Lai]

Has anyone else experienced the issue where the fields for links on the
homepage are no longer populated in 3.6.6? I recently upgraded an install
from 3.6.5 to 3.6.6, and now those tickets which had parents or children no
longer appear to reference them. If I look at 3.6.5, the links show up, so
they are still in the database. Any ideas on how to begin troubleshooting
this?

 

Thanks,

 

Elbert Lai

Network Operations Manager

Itiva Networks

530 Lytton Ave

2nd Floor

Palo Alto, CA 94301

650-521-3403 (cell)

650-560-6125 (fax)

elbertlai at itiva.com

 

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