[rt-users] Syslog Problem Under Solaris 10 (Re: RT 3.8 beta 2 now available)
Alan Cheng
chenga at ias.edu
Thu May 8 20:02:07 EDT 2008
Hi Ruslan,
>All options in 3.8 have to be set using Set() function: Set(
@LogToSyslogConf, socket => 'stream' );
Thank you very much for the information. That fixed the syslog problem!
Now I need to figure out why RT is complaining about "Config"... I did
check all required Perl modules are installed (make testdeps and fixdeps).
[Thu May 8 18:35:49 2008] [error] Can't locate object method "Config"
via package "RT" at /opt/rt3-beta/bin/webmux.pl line 91.\nBEGIN
failed--compilation aborted at /opt/rt3-beta/bin/webmux.pl line
92.\nCompilation failed in require at (eval 249) line 1.\n
Syntax error on line 1100 of /opt/csw/apache/conf/httpd.conf:
Can't locate object method "Config" via package "RT" at
/opt/rt3-beta/bin/webmux.pl line 91.
BEGIN failed--compilation aborted at /opt/rt3-beta/bin/webmux.pl line 92.
Compilation failed in require at (eval 249) line 1.
Below is the snippet for httpd.conf
-----------------------------------------------
# General setup for the virtual host
DocumentRoot "/opt/rt3-beta/share/html"
ServerName rt.example.com
ServerAdmin root at localhost
ErrorLog /opt/csw/apache/logs/ssl_error_log
TransferLog /opt/csw/apache/logs/ssl_access_log
AddDefaultCharset UTF-8
PerlModule Apache::DBI
PerlRequire /opt/rt3-beta/bin/webmux.pl <----- this is line 1100
<Location />
SetHandler perl-script
PerlHandler RT::Mason
</Location>
-----------------------------------------------------------------
Thanks,
Alan
Ruslan Zakirov wrote:
> All options in 3.8 have to be set using Set() function:
> Set( @LogToSyslogConf, socket => 'stream' );
>
> No more unless checks, no more difference for arrays or hashes.
>
>
> On Thu, May 8, 2008 at 8:55 AM, Alan Cheng <chenga at ias.edu> wrote:
>
>> Hi all,
>>
>> Anyone tried to install RT-3.7.85 under Solaris 10? I can't work around
>> the syslog problem while executing "make initialize-database" even with
>> the following in my RT_SiteConfig.pm:
>>
>> @LogToSyslogConf = ( socket => 'stream' ) unless (@LogToSyslogConf);
>>
>> Also tried "inet" and "native" without success. The above solution does
>> work for 3.6.6 I am currently running though.
>>
>> [Thu May 8 04:44:35 2008] [crit]: no connection to syslog available
>> - /dev/conslog is not a socket at
>> /opt/csw/share/perl/csw/Log/Dispatch/Syslog.pm line 71
>> (/opt/rt3-beta/lib/RT.pm:358)
>> no connection to syslog available
>>
>> Thanks,
>>
>> Alan
>>
>>
>> Jesse Vincent wrote:
>>
>>> We've integrated about 350 changes to RT in the last two months as
>>> part of the big push toward RT 3.8.0. Many of those changes were made
>>> to integrate features Best Practical has built or prototyped for
>>> clients over the past several years. Below, please find the high-level
>>> changelog for the differences between RT 3.7.81 and RT 3.7.85 (Beta 1
>>> and Beta 2).
>>>
>>> At this point, the known remaining work is mostly related to polishing
>>> the new web-based installation mechanism and cleaning up small issues
>>> as they're reported.
>>>
>>> RT 3.7.85 is NOT RECOMMENDED for production use, however we strongly
>>> urge you to deploy it in your testing environment and provide feedback
>>> to help ensure that RT 3.8.0 is released soon and does what you need
>>> when we release it.
>>>
>>>
>>> http://download.bestpractical.com/pub/rt/devel/rt-3.7.85.tar.gz
>>> http://download.bestpractical.com/pub/rt/devel/rt-3.7.85.tar.gz.sig
>>>
>>> Best,
>>> Jesse
>>>
>>>
>>> Major new features:
>>> * Designed a new default RT 3.8 visual style
>>> * Added support for Rich text / HTML mail composition within RT
>>> * Added support for batched email 'digests' (Weekly or daily)
>>> as well as the ability for a user disable mail him or herself
>>> * Added the ability for users to build multiple custom 'dashboards'
>>> out of saved searches, saved graphs and saved charts and to mail
>>> those dashboards as reports on a regular basis.
>>> * Added a new, friendlier web-based installation system.
>>> * Added a Graphviz based visualization of ticket relationships
>>> * Added simple buttons to create new related tickets
>>> * Added simple 'bookmarks'/'favorites' support for tickets
>>> * Added the Ability to subscribe to iCalendar feeds of ticket
>>> start/due
>>> dates in Google Calendar / iCal.app
>>> * Integrated "BrandedQueues" RT extension. Let you specify a
>>> different
>>> subject token per queue
>>> * Integrated RT::Action::ExtractSubjectTag to better support
>>> conversations
>>> between multiple ticketing systems
>>> * Integrated RT::Action::LinearEscalate
>>> * Integrated RT::Action::NotifyGroup
>>>
>>> Minor new features:
>>> * EmailInput refactoring, for possible later autocompleter
>>> * Clean up prototype/scriptaculous files
>>> * more cleanups on mysql schema vs. charsets, update upgrade
>>> script as well
>>> * Allow "mailto:" links as nav menu items
>>> * Adding a PreForking variant of our Standalone webserver.
>>> (currently disabled)
>>> * Applied a patch from Brian Nelson to add better display of
>>> "large text"
>>> custom fields.
>>> * The "CreateTicket" widget now supports ticket bodies
>>> * Added Dean Edwards "IE7.js" to make it easier to write
>>> cross-browser styles
>>> * Finally killed code duplicated between RT::EmailParser and
>>> RT::InterfaceEmail
>>>
>>>
>>> ------------------------------------------------------------------------
>>>
>>> _______________________________________________
>>> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>>>
>>> Community help: http://wiki.bestpractical.com
>>> Commercial support: sales at bestpractical.com
>>>
>>>
>>> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
>>> Buy a copy at http://rtbook.bestpractical.com
>>>
>> _______________________________________________
>> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>>
>> Community help: http://wiki.bestpractical.com
>> Commercial support: sales at bestpractical.com
>>
>>
>> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
>> Buy a copy at http://rtbook.bestpractical.com
>>
>>
>
>
>
>
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