[rt-users] Syslog Problem Under Solaris 10 (Re: RT 3.8 beta 2 now available)
Alan Cheng
chenga at ias.edu
Thu May 8 20:28:59 EDT 2008
This is more encouraging - running without SSL works OK.
Thanks,
Alan
Alan Cheng wrote:
> Hi Ruslan,
>
> >All options in 3.8 have to be set using Set() function: Set(
> @LogToSyslogConf, socket => 'stream' );
>
> Thank you very much for the information. That fixed the syslog problem!
>
> Now I need to figure out why RT is complaining about "Config"... I did
> check all required Perl modules are installed (make testdeps and fixdeps).
>
>
> [Thu May 8 18:35:49 2008] [error] Can't locate object method "Config"
> via package "RT" at /opt/rt3-beta/bin/webmux.pl line 91.\nBEGIN
> failed--compilation aborted at /opt/rt3-beta/bin/webmux.pl line
> 92.\nCompilation failed in require at (eval 249) line 1.\n
>
> Syntax error on line 1100 of /opt/csw/apache/conf/httpd.conf:
>
> Can't locate object method "Config" via package "RT" at
> /opt/rt3-beta/bin/webmux.pl line 91.
> BEGIN failed--compilation aborted at /opt/rt3-beta/bin/webmux.pl line 92.
> Compilation failed in require at (eval 249) line 1.
>
>
> Below is the snippet for httpd.conf
> -----------------------------------------------
> # General setup for the virtual host
> DocumentRoot "/opt/rt3-beta/share/html"
> ServerName rt.example.com
> ServerAdmin root at localhost
> ErrorLog /opt/csw/apache/logs/ssl_error_log
> TransferLog /opt/csw/apache/logs/ssl_access_log
>
> AddDefaultCharset UTF-8
>
> PerlModule Apache::DBI
> PerlRequire /opt/rt3-beta/bin/webmux.pl <----- this is line 1100
>
> <Location />
> SetHandler perl-script
> PerlHandler RT::Mason
> </Location>
> -----------------------------------------------------------------
>
> Thanks,
>
> Alan
>
> Ruslan Zakirov wrote:
>
>> All options in 3.8 have to be set using Set() function:
>> Set( @LogToSyslogConf, socket => 'stream' );
>>
>> No more unless checks, no more difference for arrays or hashes.
>>
>>
>> On Thu, May 8, 2008 at 8:55 AM, Alan Cheng <chenga at ias.edu> wrote:
>>
>>
>>> Hi all,
>>>
>>> Anyone tried to install RT-3.7.85 under Solaris 10? I can't work around
>>> the syslog problem while executing "make initialize-database" even with
>>> the following in my RT_SiteConfig.pm:
>>>
>>> @LogToSyslogConf = ( socket => 'stream' ) unless (@LogToSyslogConf);
>>>
>>> Also tried "inet" and "native" without success. The above solution does
>>> work for 3.6.6 I am currently running though.
>>>
>>> [Thu May 8 04:44:35 2008] [crit]: no connection to syslog available
>>> - /dev/conslog is not a socket at
>>> /opt/csw/share/perl/csw/Log/Dispatch/Syslog.pm line 71
>>> (/opt/rt3-beta/lib/RT.pm:358)
>>> no connection to syslog available
>>>
>>> Thanks,
>>>
>>> Alan
>>>
>>>
>>> Jesse Vincent wrote:
>>>
>>>
>>>> We've integrated about 350 changes to RT in the last two months as
>>>> part of the big push toward RT 3.8.0. Many of those changes were made
>>>> to integrate features Best Practical has built or prototyped for
>>>> clients over the past several years. Below, please find the high-level
>>>> changelog for the differences between RT 3.7.81 and RT 3.7.85 (Beta 1
>>>> and Beta 2).
>>>>
>>>> At this point, the known remaining work is mostly related to polishing
>>>> the new web-based installation mechanism and cleaning up small issues
>>>> as they're reported.
>>>>
>>>> RT 3.7.85 is NOT RECOMMENDED for production use, however we strongly
>>>> urge you to deploy it in your testing environment and provide feedback
>>>> to help ensure that RT 3.8.0 is released soon and does what you need
>>>> when we release it.
>>>>
>>>>
>>>> http://download.bestpractical.com/pub/rt/devel/rt-3.7.85.tar.gz
>>>> http://download.bestpractical.com/pub/rt/devel/rt-3.7.85.tar.gz.sig
>>>>
>>>> Best,
>>>> Jesse
>>>>
>>>>
>>>> Major new features:
>>>> * Designed a new default RT 3.8 visual style
>>>> * Added support for Rich text / HTML mail composition within RT
>>>> * Added support for batched email 'digests' (Weekly or daily)
>>>> as well as the ability for a user disable mail him or herself
>>>> * Added the ability for users to build multiple custom 'dashboards'
>>>> out of saved searches, saved graphs and saved charts and to mail
>>>> those dashboards as reports on a regular basis.
>>>> * Added a new, friendlier web-based installation system.
>>>> * Added a Graphviz based visualization of ticket relationships
>>>> * Added simple buttons to create new related tickets
>>>> * Added simple 'bookmarks'/'favorites' support for tickets
>>>> * Added the Ability to subscribe to iCalendar feeds of ticket
>>>> start/due
>>>> dates in Google Calendar / iCal.app
>>>> * Integrated "BrandedQueues" RT extension. Let you specify a
>>>> different
>>>> subject token per queue
>>>> * Integrated RT::Action::ExtractSubjectTag to better support
>>>> conversations
>>>> between multiple ticketing systems
>>>> * Integrated RT::Action::LinearEscalate
>>>> * Integrated RT::Action::NotifyGroup
>>>>
>>>> Minor new features:
>>>> * EmailInput refactoring, for possible later autocompleter
>>>> * Clean up prototype/scriptaculous files
>>>> * more cleanups on mysql schema vs. charsets, update upgrade
>>>> script as well
>>>> * Allow "mailto:" links as nav menu items
>>>> * Adding a PreForking variant of our Standalone webserver.
>>>> (currently disabled)
>>>> * Applied a patch from Brian Nelson to add better display of
>>>> "large text"
>>>> custom fields.
>>>> * The "CreateTicket" widget now supports ticket bodies
>>>> * Added Dean Edwards "IE7.js" to make it easier to write
>>>> cross-browser styles
>>>> * Finally killed code duplicated between RT::EmailParser and
>>>> RT::InterfaceEmail
>>>>
>>>>
>>>> ------------------------------------------------------------------------
>>>>
>>>> _______________________________________________
>>>> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>>>>
>>>> Community help: http://wiki.bestpractical.com
>>>> Commercial support: sales at bestpractical.com
>>>>
>>>>
>>>> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
>>>> Buy a copy at http://rtbook.bestpractical.com
>>>>
>>>>
>>> _______________________________________________
>>> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>>>
>>> Community help: http://wiki.bestpractical.com
>>> Commercial support: sales at bestpractical.com
>>>
>>>
>>> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
>>> Buy a copy at http://rtbook.bestpractical.com
>>>
>>>
>>>
>>
>>
>>
>
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>
> Community help: http://wiki.bestpractical.com
> Commercial support: sales at bestpractical.com
>
>
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> Buy a copy at http://rtbook.bestpractical.com
>
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