[rt-users] Syslog Problem Under Solaris 10 (Re: RT 3.8 beta 2 now available)

Alan Cheng chenga at ias.edu
Thu May 8 20:36:39 EDT 2008


Fixed.  Misconfiguration in httpd.conf...of course! :)  Both SSL and 
non-SSL work now.

The default "web2" theme looks great.

Thanks,

Alan

Alan Cheng wrote:
> This is more encouraging - running without SSL works OK.
>
> Thanks,
>
> Alan
>
> Alan Cheng wrote:
>> Hi Ruslan,
>>
>>  >All options in 3.8 have to be set using Set() function: Set( 
>> @LogToSyslogConf, socket => 'stream' );
>>
>> Thank you very much for the information.  That fixed the syslog problem!
>>
>> Now I need to figure out why RT is complaining about "Config"...  I did 
>> check all required Perl modules are installed (make testdeps and fixdeps).
>>
>>
>> [Thu May  8 18:35:49 2008] [error] Can't locate object method "Config" 
>> via package "RT" at /opt/rt3-beta/bin/webmux.pl line 91.\nBEGIN 
>> failed--compilation aborted at /opt/rt3-beta/bin/webmux.pl line 
>> 92.\nCompilation failed in require at (eval 249) line 1.\n
>>
>> Syntax error on line 1100 of /opt/csw/apache/conf/httpd.conf:
>>
>> Can't locate object method "Config" via package "RT" at 
>> /opt/rt3-beta/bin/webmux.pl line 91.
>> BEGIN failed--compilation aborted at /opt/rt3-beta/bin/webmux.pl line 92.
>> Compilation failed in require at (eval 249) line 1.
>>
>>
>> Below is the snippet for httpd.conf
>> -----------------------------------------------
>> #  General setup for the virtual host
>> DocumentRoot "/opt/rt3-beta/share/html"
>> ServerName rt.example.com
>> ServerAdmin root at localhost
>> ErrorLog /opt/csw/apache/logs/ssl_error_log
>> TransferLog /opt/csw/apache/logs/ssl_access_log
>>
>>     AddDefaultCharset UTF-8
>>
>>     PerlModule Apache::DBI
>>     PerlRequire /opt/rt3-beta/bin/webmux.pl  <----- this is line 1100
>>
>>     <Location />
>>      SetHandler perl-script
>>      PerlHandler RT::Mason
>>     </Location>
>> -----------------------------------------------------------------
>>
>> Thanks,
>>
>> Alan
>>
>> Ruslan Zakirov wrote:
>>   
>>> All options in 3.8 have to be set using Set() function:
>>> Set( @LogToSyslogConf, socket => 'stream'  );
>>>
>>> No more unless checks, no more difference for arrays or hashes.
>>>
>>>
>>> On Thu, May 8, 2008 at 8:55 AM, Alan Cheng <chenga at ias.edu> wrote:
>>>   
>>>     
>>>> Hi all,
>>>>
>>>> Anyone tried to install RT-3.7.85 under Solaris 10?  I can't work around
>>>> the syslog problem while executing "make initialize-database" even with
>>>> the following in my RT_SiteConfig.pm:
>>>>
>>>> @LogToSyslogConf = ( socket => 'stream' ) unless (@LogToSyslogConf);
>>>>
>>>> Also tried "inet" and "native" without success.  The above solution does
>>>> work for 3.6.6 I am currently running though.
>>>>
>>>> [Thu May  8 04:44:35 2008] [crit]: no connection to syslog available
>>>>        - /dev/conslog is not a socket at
>>>> /opt/csw/share/perl/csw/Log/Dispatch/Syslog.pm line 71
>>>> (/opt/rt3-beta/lib/RT.pm:358)
>>>> no connection to syslog available
>>>>
>>>> Thanks,
>>>>
>>>> Alan
>>>>
>>>>
>>>> Jesse Vincent wrote:
>>>>     
>>>>       
>>>>> We've integrated about 350 changes to RT in the last two months as
>>>>> part of the big push toward RT 3.8.0. Many of those changes were made
>>>>> to integrate features Best Practical has built or prototyped for
>>>>> clients over the past several years. Below, please find the high-level
>>>>> changelog for the differences between RT 3.7.81 and RT 3.7.85 (Beta 1
>>>>> and Beta 2).
>>>>>
>>>>> At this point, the known remaining work is mostly related to polishing
>>>>> the new web-based installation mechanism and cleaning up small issues
>>>>> as they're reported.
>>>>>
>>>>> RT 3.7.85 is NOT RECOMMENDED for production use, however we strongly
>>>>> urge you to deploy it in your testing environment and provide feedback
>>>>> to help ensure that RT 3.8.0 is released soon and does what you need
>>>>> when we release it.
>>>>>
>>>>>
>>>>> http://download.bestpractical.com/pub/rt/devel/rt-3.7.85.tar.gz
>>>>> http://download.bestpractical.com/pub/rt/devel/rt-3.7.85.tar.gz.sig
>>>>>
>>>>> Best,
>>>>> Jesse
>>>>>
>>>>>
>>>>> Major new features:
>>>>>     * Designed a new default RT 3.8 visual style
>>>>>     * Added support for Rich text / HTML mail composition within RT
>>>>>     * Added support for  batched email 'digests' (Weekly or daily)
>>>>>       as well as the ability for a user disable mail him or herself
>>>>>     * Added the ability for users to build multiple custom 'dashboards'
>>>>>       out of saved searches, saved graphs and saved charts and to mail
>>>>>       those dashboards as reports on a regular basis.
>>>>>     * Added a new, friendlier web-based installation system.
>>>>>     * Added a Graphviz based visualization of ticket relationships
>>>>>     * Added simple buttons to create new related tickets
>>>>>     * Added simple 'bookmarks'/'favorites' support for tickets
>>>>>     * Added the Ability to subscribe to iCalendar feeds of ticket
>>>>> start/due
>>>>>       dates in Google Calendar / iCal.app
>>>>>     * Integrated "BrandedQueues" RT extension. Let you specify a
>>>>> different
>>>>>       subject token per queue
>>>>>     * Integrated RT::Action::ExtractSubjectTag to better support
>>>>> conversations
>>>>>       between multiple ticketing systems
>>>>>     * Integrated RT::Action::LinearEscalate
>>>>>     * Integrated RT::Action::NotifyGroup
>>>>>
>>>>> Minor new features:
>>>>>     * EmailInput refactoring, for possible later autocompleter
>>>>>     * Clean up prototype/scriptaculous files
>>>>>     * more cleanups on mysql schema vs. charsets, update upgrade
>>>>> script as well
>>>>>     * Allow "mailto:" links as nav menu items
>>>>>     * Adding a PreForking variant of our Standalone webserver.
>>>>> (currently disabled)
>>>>>     * Applied a patch from Brian Nelson to add better display of
>>>>> "large text"
>>>>>       custom fields.
>>>>>     * The "CreateTicket" widget now supports ticket bodies
>>>>>     * Added Dean Edwards "IE7.js" to make it easier to write
>>>>> cross-browser styles
>>>>>     * Finally killed code duplicated between RT::EmailParser and
>>>>> RT::InterfaceEmail
>>>>>
>>>>>
>>>>> ------------------------------------------------------------------------
>>>>>
>>>>> _______________________________________________
>>>>> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>>>>>
>>>>> Community help: http://wiki.bestpractical.com
>>>>> Commercial support: sales at bestpractical.com
>>>>>
>>>>>
>>>>> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
>>>>> Buy a copy at http://rtbook.bestpractical.com
>>>>>       
>>>>>         
>>>> _______________________________________________
>>>> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>>>>
>>>> Community help: http://wiki.bestpractical.com
>>>> Commercial support: sales at bestpractical.com
>>>>
>>>>
>>>> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
>>>> Buy a copy at http://rtbook.bestpractical.com
>>>>
>>>>     
>>>>       
>>>   
>>>     
>>
>> _______________________________________________
>> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>>
>> Community help: http://wiki.bestpractical.com
>> Commercial support: sales at bestpractical.com
>>
>>
>> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. 
>> Buy a copy at http://rtbook.bestpractical.com
>>   
>
> ------------------------------------------------------------------------
>
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>
> Community help: http://wiki.bestpractical.com
> Commercial support: sales at bestpractical.com
>
>
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. 
> Buy a copy at http://rtbook.bestpractical.com

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