[rt-users] Links issue on 3.7.85 / 3.8 beta2

[Elbert Lai]

Thanks Alan. That was exactly it. I needed to populate RT::WebBaseURL in
RT_SiteConfig.pm. I was a bit surprised because it only affected a small (to
me) section of the tickets, just parents/children under the Links pane, and
now it's resolved.

Thanks again!

Elbert Lai
Network Operations Manager
Itiva Networks
530 Lytton Ave
2nd Floor
Palo Alto, CA 94301
650-521-3403 (cell)
650-560-6125 (fax)
elbertlai at itiva.com
-----Original Message-----
From: Alan Cheng [mailto:chenga at ias.edu] 
Sent: Friday, May 09, 2008 8:02 AM
To: Elbert Lai
Cc: rt-users at lists.bestpractical.com
Subject: Re: Links issue on 3.7.85 / 3.8 beta2

If you go to "Configuration" -> "Tools" -> "System Configuration", you 
should be able to see all the loaded perl modules and RT variables.

RT::WebBaseURL
RT::WebURL

Does either one say "localhost"?

I can't remember which one does what, but I put the following two in my 
RT_SiteConfig.pm:

Set($WebURL, 'http://myserver.fqdn/');
Set($WebBaseURL, 'http://myserver.fqdn/');


Thanks,

Alan

Elbert Lai wrote:
>
> Is anyone having an issue where linked tickets default to the 
> incorrect server? When I mouseover the links, instead of defaulting to 
> http://myserver/Ticket/Display.html?id=xxxx", they default to 
> http://localhost/Ticket/Display.html?id=xxxx". This only happens with 
> linked tickets. I can still go to the ticket by clicking on it in the 
> queue, or in any other Tickets pane. Clicking on them in the links 
> pane, however, ends up with an error because there is no web server on 
> localhost. This issue can be repeated from multiple clients, multiple OS'.
>
>  
>
> Any thoughts on why the server is being translated incorrectly?
>
>  
>
> Thanks,
>
>  
>
> **/Elbert Lai/**
>
> /*/Network Operations Manager/*/
>
> //Itiva Networks//
>
> //530 Lytton Ave//
>
> //2nd Floor//
>
> //Palo Alto////, CA 94301//
>
> **650-521-3403 (cell)**
>
> **650-560-6125 (fax)**
>
> _elbertlai at itiva.com_
>
> ------------------------------------------------------------------------
>
> *From:* Alan Cheng [mailto:chenga at ias.edu]
> *Sent:* Thursday, May 08, 2008 8:21 PM
> *To:* Elbert Lai; rt-users at lists.bestpractical.com
> *Subject:* RE: [rt-users] Having trouble installing 3.7.85 on fc8
>
>  
>
> Are there any errors in the RT log?  I found it useful to enable debug 
> in a similar situation like you have:
>
> Try adding the following lines in your RT_SiteConfig.pm if you don't 
> have them yet:
>
> Set($LogToFile , 'debug');
> Set($LogDir, '/opt/rt3/var/log');
> Set($LogToFileNamed , "rt.log");
>
> File "rt.log" must be writable by your http daemon.
>
> Thanks,
>
> Alan
>
> -----Original Message-----
> From: rt-users-bounces at lists.bestpractical.com on behalf of Elbert Lai
> Sent: Thu 5/8/2008 10:18 PM
> To: rt-users at lists.bestpractical.com
> Subject: [rt-users] Having trouble installing 3.7.85 on fc8
>
> I've been able to get as far as the page that says:
>
>
>
> You're almost there!
>
>
>
> You haven't yet configured your webserver to run RT
>
> You appear to have installed RT's web interface correctly, but haven't yet
> configured your web server to "run" the RT server which powers the web
> interface.
>
> The next step is to edit your webserver's configuration file to 
> instruct it
> to use RT's mod_perl, fastcgi or speedycgi handler.
>
>
>
> I'm trying to configure it to use mod_perl but having no luck so far.
>
>
>
> Here's my /etc/httpd/conf.d/rt3.conf. As far as I can tell, I'm 
> referring to
> mod_perl, and when I restart the httpd daemon, it tells me that 
> mod_perl is
> already loaded.
>
>
>
> I'd appreciate any insight.
>
>
>
> Thanks,
>
>
>
>
>
> >>>>>>>>>>>>>>>
>
> Alias /rt3 "//opt/rt3/share/html"
>
>
>
>
>
> LoadModule perl_module mod_perl.so
>
>
>
>
>
> PerlModule Apache::DBI
>
> PerlRequire /usr/sbin/webmux.pl
>
> <Directory /opt/rt3/share/html>
>
>   AllowOverride All
>
>   Options ExecCGI FollowSymLinks
>
>   <IfModule mod_access.c>
>
>     Order allow,deny
>
>     Allow from all
>
>   </IfModule>
>
> </Directory>
>
>
>
>
>
> <Location /rt>
>
>   RewriteEngine On
>
>   RedirectMatch permanent (.*)/$ $1/index.html
>
>   AddDefaultCharset UTF-8
>
>   SetHandler perl-script
>
>   PerlHandler RT::Mason
>
> </Location>
>
>
>
>
>
> <VirtualHost localhost>
>
>   ServerName localhost
>
>   DocumentRoot /opt/rt3/share/html
>
>   AddDefaultCharset UTF-8
>
>
>
>
>
> #  PerlModule Apache2 Apache2::compat
>
>
>
>
>
>   PerlModule Apache::DBI
>
>   PerlRequire /usr/sbin/webmux.pl
>
>
>
>
>
>   <Location />
>
>       SetHandler perl-script
>
>       PerlHandler RT::Mason
>
>   </Location>
>
> </VirtualHost>
>
>
>
> Elbert Lai
>
> Network Operations Manager
>
> Itiva Networks
>
> 530 Lytton Ave
>
> 2nd Floor
>
> Palo Alto, CA 94301
>
> 650-521-3403 (cell)
>
> 650-560-6125 (fax)
>
> elbertlai at itiva.com
>
>
>