[rt-users] FastCGI: incomplete headers (0 bytes)

[Ruslan Zakirov]

Try upgrade of Text::Quoted it can cause seg faults with similar symptoms.

Turn on debug logging everywhere (RT, apache, db server).

On Fri, May 16, 2008 at 9:58 PM, Erich Weiler <weiler at soe.ucsc.edu> wrote:
> Greetings all-
>
> So, I recently moved our RT application from  CentOS 4.6 (32 bit) to a
> new machine running CentOS 5.1 (64 bit).  It's RT 3.6.6.  Installed all
> the perl stuff and compiled FastCGI just fine.  I imported the MySQL
> database and everything seems great, users can log in and browse, change
> tickets, etc.
>
> However, we're seeing this odd thing happening now.  Whenever someone
> tried to create a ticket through the RT web interface, it pauses for 2
> minutes, then returns a '500 Internal Server Error'.  I looked at the
> apache error logs and saw this:
>
> [Fri May 16 10:17:46 2008] [error] [client 23.66.56.35] FastCGI: comm
> with server "/usr/local/rt3/bin/mason_handler.fcgi" aborted: idle
> timeout (120 sec), referer: http://barnyard/Ticket/Create.html?Queue=23
> [Fri May 16 10:17:46 2008] [error] [client 23.66.56.35] FastCGI:
> incomplete headers (0 bytes) received from server
> "/usr/local/rt3/bin/mason_handler.fcgi", referer:
> http://barnyard/Ticket/Create.html?Queue=23
>
> Weird thing is, if you go back to the RT home page, the new ticket is
> there!!  But it's a pain to have this error, we don't want folks to have
> to wait 2 minutes and get an apache error, then go back to the RT home
> page after that.  It's got to be something with FastCGI but I can't
> figure out what....  Here's the apache configuration include file for
> FastCGI:
>
> FastCgiIpcDir /tmp/
> FastCgiServer /usr/local/rt3/bin/mason_handler.fcgi -idle-timeout 120
> -processes 8
> FastCgiConfig -restart
>
> I've seen a few other posts with people having similar FastCGI problems
> - can anyone point me in the right direction?
>
> Thanks a million!
>
> -erich
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-- 
Best regards, Ruslan.