[rt-users] RT with phone support?

[Emmanuel Lacour]

On Mon, May 19, 2008 at 09:53:47AM +0200, Ricky Jelm wrote:
> 
> - one has to look up the e-mail address in another system, copy-paste  
> it into RT (this would be a major burden and probably a no-go for RT)
> - minor problem, but still a problem: one has to think of deleting  
> one's address.
> 
You can easily modify the source code to make it present email adresses
from your customer database. Users then only choose the right address in
the list (that's what we're doing here).