[rt-users] Including Scrip as file

[Johan Baarman]

Hi

I would recommend using Dirk Papes HideGlobalScrips which allow you to
enable/disable global scrips per queue basis using radio buttons. It¹s a
great extension to an already great ticketing system :)

http://page.mi.fu-berlin.de/~pape/rt3screenshots/
http://page.mi.fu-berlin.de/pape/rt3/patches/rt/3.6.4/

You can also add the scrip to RT core so it¹s turns up in the ScripCondition
and ScripAction dropdown menus. That way you don¹t need to copy-paste your
long file into the user defined fields all the time. Instructions should be
available on the wiki, I just can¹t find it right now.

R, Johan




On 5/20/08 5:02 PM, "Forrest Blount" <forrestarthur at gmail.com> wrote:

> I have a scrip that has a large amount of text matching expressions which will
> likely be changed on semi-regular basis.  This scrip will be applied to
> several queues, but not to all of our queues, so it would save a lot of time
> if it could be applied (like a custom field) to each queue, instead of created
> as a separate instance in each queue.  My understanding is that RT (3.6.4)
> only allows scrips to work on either global or queue based levels.  If I'm
> correct, I'd like to accomplish something similar by moving the scrip code
> into a perl file that could be included on a permanent basis in a scrip for
> each appropriate queue, allowing all of the future changes to be made in the
> file.
> 
> If this is possible I have a few questions:
> - Where should the file be placed to avoid problems on future upgrades?
> - Does the scrip in RT need any additional commands other than "do file.pl" in
> the action cleanup code?
> 
> Thanks in advance for any help you can provide!
> 
> Forrest
> 
> 
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