[rt-users] Ticket creation through e-mail.

[IT GUY]

Why/How does "RT think that this message is a bounce" ? Any specific
reasons.

It was working well before. I could send email and create a ticket, that was
not a problem.

I send email through my regular mail, an account that RT knows and has it in
the database. TO say, this is a privileged user.

I had changed some settings, As far as I know, it as nothing to do with the
E-MAIL but I am unsure about it. Actually, I changed RT's instance name. So
now the tickets would be created with a diffrent name. But would that affect
the ticket creation.....

Regards,
Yogesh


On Thu, May 22, 2008 at 6:12 PM, Graeme Fowler <G.E.Fowler at lboro.ac.uk>
wrote:

> On Thu, 2008-05-22 at 17:33 +0545, IT GUY wrote:
> > This is the error I get:
> >
> > May 22 17:21:06 diffgeek RT: RT thinks this message may be a bounce
> > (/usr/lib/perl5/vendor_perl/5.8.8/RT/Interface/Email.pm:243)#012
> > May 22 17:21:08 diffgeek RT: Could not record email: Message Bounced
> > (/usr/share/rt3/html/REST/1.0/NoAuth/mail-gateway:75)#012
>
> The key part there being "RT thinks this message may be a bounce".
>
> This indicates the fact that RT detected the Return-Path: header being
> set to "<>", which is only normally used to send bounces.
>
> How are the emails being generated which are being sent to RT?
>
> Graeme
>
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>
> Community help: http://wiki.bestpractical.com
> Commercial support: sales at bestpractical.com
>
>
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> Buy a copy at http://rtbook.bestpractical.com
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20080522/9e50e2d7/attachment.htm>