[rt-users] Prevent users from Assigning Owner during ticket create?

[Kenneth Crocker]

Aaron,


	I reset the owner to "Nobody" when a ticket is moved to a new queue. 
Perhaps a little change to that will work for you. Here it is:

Condition: On Create
Action:    User-defined
Template:  Blank
Stage:     TransactionBatch

#----------------------------------------------------------------------------
# Custom condition: none
#----------------------------------------------------------------------------


#----------------------------------------------------------------------------
# Custom action preparation code:
#----------------------------------------------------------------------------

return 1;

#----------------------------------------------------------------------------
# Custom action cleanup code:
#----------------------------------------------------------------------------
# set new Ticket Owner value

my $ticket = $self->TicketObj;

$ticket->SetOwner(10, 'Force');

return 1;


	I hope this helps.


Kenn
LBNL

On 5/22/2008 10:48 AM, Aaron Sallade wrote:
> We have a workflow where our customers log in to RT and can create a new 
> ticket in the Helpdesk Queue. Unfortunately they are currently able to 
> assign an Owner during the Create process.
> 
>  
> 
> I have not been able to find a permission that limits or allows 
> assigning an owner, it seems to be granted along with the Create Ticket 
> right.
> 
>  
> 
> I have tried to write a scrip that will set the owner to Nobody, but I 
> get an error in the log stating that I can only assign tickets that have 
> no owner or are assigned to me.
> 
>  
> 
> Ideas?
> 
>  
> 
> Aaron Sallade'
> Application Manager
> PTSO of Washington
> //"Shared Technology for Community Health"///
> /(206) 613-8938 Desk
> (206) 521-8833 Main
> (206) 613-5078 Fax
> asallade at ptsowa.org <mailto:asallade at ptsowa.org>
> 
>  
> 
> 
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