[rt-users] Customising Templates per Queue

[Emmanuel Lacour]

On Tue, May 27, 2008 at 03:11:08PM +0100, Dan Massey wrote:
> Hi List
> 
> I'm sure I am not the first person to ask this, but I cannot find the answer
> on the internet or in the documentation.
> 
> I have number of queues set up and I would like to send out different
> emails, dependant on which queue they come from. I have created a new
> template from the Configuration > Queues (Selected Queue) > Templates. Then
> I go to the Scrps tab and can add a new script which has Action set to
> 'Autoreply To Requestors'. Now when the queue is emailed, it gets two
> autoreplies.
> 
> Can anybody tell me what I am doing wrong?
> 

You can:

- delete global scrips and copy them to each queue as desired :(
- create a template with the same name as the global template in each
  queue but with different content, it will be used in place of the
  global template magically