[rt-users] Customising Templates per Queue

[Todd Chapman]

You don't need to create new scrips. Just create per-queue templates with
the same names as the global templates. The queue specific templates will be
used instead.

On Tue, May 27, 2008 at 10:11 AM, Dan Massey <dan at gconnect.net> wrote:

> Hi List
>
> I'm sure I am not the first person to ask this, but I cannot find the
> answer
> on the internet or in the documentation.
>
> I have number of queues set up and I would like to send out different
> emails, dependant on which queue they come from. I have created a new
> template from the Configuration > Queues (Selected Queue) > Templates. Then
> I go to the Scrps tab and can add a new script which has Action set to
> 'Autoreply To Requestors'. Now when the queue is emailed, it gets two
> autoreplies.
>
> Can anybody tell me what I am doing wrong?
>
> Thanks in advance
>
> Dan
>
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