[rt-users] Showing Custom Field in Queue view

Andrew Lewis alewis at systemsfusion.com
Wed May 28 05:32:44 EDT 2008


> I don't fully understand what you means by "queue view".

What you see if you click the name of a queue in "Quick search"

> But if you talk about the ticket list in a queue, you can modify the corresponding
> search to add the CFs you wan't to display.

How? :)

I see now that I can go to [Queue Name] -> Advanced.

And that there are display elements I can change like:
'__OwnerName__',
'__Priority__',

In the second text box. How do I reference my custom field in here?

Also funnily enough this box is coming up contentless for me now, but I do have a window open in which it was populated.

Best,
-AL.
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