[rt-users] RT::Action::Notify & rt-crontool

[Sharlon Carty]

Is there an issue with Notify Owner and SendEmail in rt 3.6.5 ?

On Mon, May 26, 2008 at 4:16 PM, Sharlon Carty <scarty at gmail.com> wrote:

> hello RT users,
>
> I am having some problems with rt-crontool all of a sudden.
> I have the following job in crontab:
> rt-crontool --search RT::Search::FromSQL --search-arg "Status = 'open' AND
> Owner != 'Nobody' AND LastUpdated < '7 days ago'" --action
> RT::Action::Notify --action-arg Owner --template 'AutoReminders'
>
> And the RT::Action::Notify will not send any e-mails to the owner. the logs
> shows the following: No recipients found. Not sending. The owner does have
> en email address and the query is good and does return results.
> I tried with RT::Action::SendEmail and the same message.
> RT::Action::RecordCorresponse for example works fine.
>
> Why is SendEmail and Notify failing? anyone with an idea? Any other
> reminder tools out there?
>
> --
> - - Sharlon (c).
>



-- 
- - Sharlon (c).
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