well i guess setting Set($NotifyActor, 0); disables the ability to notify the owner of anything even via rt-crontool. set it back to 1 and works fine again. --sharlon -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20080531/596d858a/attachment.htm>