[rt-users] Anonymous email sender

Monti gmail monti.mail at gmail.com
Sun Nov 2 04:03:23 EST 2008


I have set up RT and configured the mail correctly, when a user creates a
ticket he gets the Autoreply template content with "From:" field = Queue
When I reply to a ticket, the user gets the "From:" field with my name and
the queue email address.

How can I set the "from:" field to be always the Queue Description?
I tried to edit the Blank template and put "From: Queue Desc." but it did
not work...

any suggestions?
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