[rt-users] Anonymous email sender

Monti gmail monti.mail at gmail.com
Mon Nov 3 16:17:08 EST 2008

Hi, sorry to nag, anyone has the knowledge to assist with my issue below?
Thank you.

On Sun, Nov 2, 2008 at 11:03 AM, Monti gmail <monti.mail at gmail.com> wrote:

> Hi,
> I have set up RT and configured the mail correctly, when a user creates a
> ticket he gets the Autoreply template content with "From:" field = Queue
> Description.
> When I reply to a ticket, the user gets the "From:" field with my name and
> the queue email address.
> How can I set the "from:" field to be always the Queue Description?
> I tried to edit the Blank template and put "From: Queue Desc." but it did
> not work...
> any suggestions?
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