[rt-users] "Take" action to move queue

Monti gmail monti.mail at gmail.com
Sun Nov 2 09:49:56 EST 2008

Hi All,

I have set up 3 queues in RT: Inbox, Spam, Investigation.
All tickets are open against Inbox queue, than onDuty engineer needs to
inspect the ticket and decide if it is a spam or a real ticket.
If it is a spam, the ticket will be moved to the Spam queue and if it is
real it will be moved to Investigation queue.

I am looking for a way to shorten the steps of moving a ticket to different
queue by modifying the "Take" action to also move the queue and add another
action "Spam" to move the tickets to the Spam queue and close the ticket.

I searched the Wiki and the rt-users forum and could not find a way to do
it, if anyone had implemented this I will be thankful to get some advices.

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