[rt-users] Anonymous email sender

Kenneth Crocker KFCrocker at lbl.gov
Mon Nov 3 17:27:02 EST 2008


Monti,


	Try this: "From: {$Ticket->QueueObj->Name}". Make sure you have a blank 
line after any headers. Hope this helps.

Kenn
LBNL

On 11/3/2008 1:17 PM, Monti gmail wrote:
> Hi, sorry to nag, anyone has the knowledge to assist with my issue below?
> Thank you.
> 
> On Sun, Nov 2, 2008 at 11:03 AM, Monti gmail <monti.mail at gmail.com 
> <mailto:monti.mail at gmail.com>> wrote:
> 
>     Hi,
> 
>     I have set up RT and configured the mail correctly, when a user
>     creates a ticket he gets the Autoreply template content with "From:"
>     field = Queue Description.
>     When I reply to a ticket, the user gets the "From:" field with my
>     name and the queue email address.
> 
>     How can I set the "from:" field to be always the Queue Description?
>     I tried to edit the Blank template and put "From: Queue Desc." but
>     it did not work...
> 
>     any suggestions?
> 
> 
> 
> ------------------------------------------------------------------------
> 
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
> 
> Community help: http://wiki.bestpractical.com
> Commercial support: sales at bestpractical.com
> 
> 
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. 
> Buy a copy at http://rtbook.bestpractical.com




More information about the rt-users mailing list