[rt-users] Anonymous email sender

Kenneth Crocker KFCrocker at lbl.gov
Mon Nov 3 17:27:02 EST 2008


	Try this: "From: {$Ticket->QueueObj->Name}". Make sure you have a blank 
line after any headers. Hope this helps.


On 11/3/2008 1:17 PM, Monti gmail wrote:
> Hi, sorry to nag, anyone has the knowledge to assist with my issue below?
> Thank you.
> On Sun, Nov 2, 2008 at 11:03 AM, Monti gmail <monti.mail at gmail.com 
> <mailto:monti.mail at gmail.com>> wrote:
>     Hi,
>     I have set up RT and configured the mail correctly, when a user
>     creates a ticket he gets the Autoreply template content with "From:"
>     field = Queue Description.
>     When I reply to a ticket, the user gets the "From:" field with my
>     name and the queue email address.
>     How can I set the "from:" field to be always the Queue Description?
>     I tried to edit the Blank template and put "From: Queue Desc." but
>     it did not work...
>     any suggestions?
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