[rt-users] Notify Owner on Steal

Chris Nelson cnelson at delivra.com
Mon Nov 3 09:27:52 EST 2008

Is there a way to notify the owner of a ticket when it's stolen?

We are a small shop and only a few of us have access to RT. When one of us
needs a ticket from another's queue - the fastest way to do it is to just
click "steal" - is there a better way to do this process? (BTW, for everyone
that's not an admin they get a message that says "you can only take tickets
that are unowned" when they try to just change the owner through Basics...).

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