[rt-users] Notify Owner on Steal

[Chris Nelson]

Is there a way to notify the owner of a ticket when it's stolen?

We are a small shop and only a few of us have access to RT. When one of us
needs a ticket from another's queue - the fastest way to do it is to just
click "steal" - is there a better way to do this process? (BTW, for everyone
that's not an admin they get a message that says "you can only take tickets
that are unowned" when they try to just change the owner through Basics...).

-Chris
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20081103/57858a34/attachment.htm>