[rt-users] "New Ticket" creation screen question

Kenneth Crocker KFCrocker at lbl.gov
Thu Nov 6 13:24:38 EST 2008

To List,

	I have a user that wants to know if I can change RT to allow that last 
Queue Selection from the "New Ticket" option (in the upper right hand of 
the screen) to STAY as last selected until changed. Her reason is that 
just because she is allowed to create tickets in 10 different Queues, 
doesn't mean she wants to keep dropping down to the bottom to select the 
SAME queue over and over. HHHMM. Did I say that right? Let's try again. 
When she has to create many tickets in a row in the same queue, she 
would like the last queue selection from the dropdown to remain as the 
selection until changed. Is there a way to do that? Anyone?? Thanks in 


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