[rt-users] "New Ticket" creation screen question
    Kenneth Crocker 
    KFCrocker at lbl.gov
       
    Thu Nov  6 13:24:38 EST 2008
    
    
  
To List,
	I have a user that wants to know if I can change RT to allow that last 
Queue Selection from the "New Ticket" option (in the upper right hand of 
the screen) to STAY as last selected until changed. Her reason is that 
just because she is allowed to create tickets in 10 different Queues, 
doesn't mean she wants to keep dropping down to the bottom to select the 
SAME queue over and over. HHHMM. Did I say that right? Let's try again. 
When she has to create many tickets in a row in the same queue, she 
would like the last queue selection from the dropdown to remain as the 
selection until changed. Is there a way to do that? Anyone?? Thanks in 
advance.
Kenn
LBNL
    
    
More information about the rt-users
mailing list