[rt-users] Optimising for low bandwidth

[Woody - Wild Things]

Hi all,

We use RT 3.8.1 (gentoo,apache2,mod perl) for use with our sales team 
for Safaris in Tanzania. We have extremely poor internet connectivity 
from Tanzania (no fibre yet) - our ISP has less transit B/W than most of 
you have to your homes! and 800ms latency. It is therefore important to 
us to keep b/w usage to a minimum. If you've every used a 14.4modem, its 
like that!

I have a few ideas to help this and have searched the net without luck.
I can code basic perl.

1. I'd like to automatically strip sigs from emails stored in the 
database, so the Ticket's page is not so long with all the transactions 
- can anyone suggest where i should put the code to do:

$sig_marker="------------"
s/$sig_marker.*?$sig_marker//sg

to remove a sig like

--------------------
my sig
--------------------

or should it be in a scrip?

2. I'd like to parse the transaction through something like uniq(1) to 
get rid of duplicate lines, and also to remove lines that are:
 > >
 > >
 > > >
 > > >

to only one line.

where should i put this code? in a scrip, or in local/lib/RT? which 
module? I think i can write the code, but need advice on the correct way 
to go about it.

3. I'd like to only display the last few emails for a ticket, and even 
then, maybe only the first 5-6kb of a email - our clients reply without 
trimming mails to relevant detail, and threads can be over 50 mails 
long! that can make a display ticket page over a MB in some cases. I 
thin this may be a larger hack.

4. If anyone else has any great ideas about how to optimise RT for low 
bandwidth, I'd love to know!

thanks in advance

Woody.
-- 
-----------------------
Richard Wood (Woody)
Managing Director
Wild Thing Safaris Ltd.
PO BOX 34514 DSM
Office: +255 (0) 222 617 166
Mobile: +255 (0) 773 503 502

http://www.wildthingsafaris.com