[rt-users] Optimising for low bandwidth

[Torsten Brumm]

Hi Richard,
not done this till now, but i think if you strip up the css this will offer
you a better performance. But not sure if someone else did this already.

Torsten

2008/11/7 Woody - Wild Things <woody at wildthingsafaris.com>

> Hi all,
>
> We use RT 3.8.1 (gentoo,apache2,mod perl) for use with our sales team
> for Safaris in Tanzania. We have extremely poor internet connectivity
> from Tanzania (no fibre yet) - our ISP has less transit B/W than most of
> you have to your homes! and 800ms latency. It is therefore important to
> us to keep b/w usage to a minimum. If you've every used a 14.4modem, its
> like that!
>
> I have a few ideas to help this and have searched the net without luck.
> I can code basic perl.
>
> 1. I'd like to automatically strip sigs from emails stored in the
> database, so the Ticket's page is not so long with all the transactions
> - can anyone suggest where i should put the code to do:
>
> $sig_marker="------------"
> s/$sig_marker.*?$sig_marker//sg
>
> to remove a sig like
>
> --------------------
> my sig
> --------------------
>
> or should it be in a scrip?
>
> 2. I'd like to parse the transaction through something like uniq(1) to
> get rid of duplicate lines, and also to remove lines that are:
>  > >
>  > >
>  > > >
>  > > >
>
> to only one line.
>
> where should i put this code? in a scrip, or in local/lib/RT? which
> module? I think i can write the code, but need advice on the correct way
> to go about it.
>
> 3. I'd like to only display the last few emails for a ticket, and even
> then, maybe only the first 5-6kb of a email - our clients reply without
> trimming mails to relevant detail, and threads can be over 50 mails
> long! that can make a display ticket page over a MB in some cases. I
> thin this may be a larger hack.
>
> 4. If anyone else has any great ideas about how to optimise RT for low
> bandwidth, I'd love to know!
>
> thanks in advance
>
> Woody.
> --
> -----------------------
> Richard Wood (Woody)
> Managing Director
> Wild Thing Safaris Ltd.
> PO BOX 34514 DSM
> Office: +255 (0) 222 617 166
> Mobile: +255 (0) 773 503 502
>
> http://www.wildthingsafaris.com
>
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-- 
MFG

Torsten Brumm

http://www.torsten-brumm.de
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