[rt-users] AssetTracker crashes loading asset

John nimbius at sdf.lonestar.org
Fri Nov 7 12:43:50 EST 2008

ive played around re-executing the mysql queries related to the RT crash, 
and to no avail.  they execute just fine.

could this perhaps be a syslog issue like in RT?  is there a seperate 
control for syslogging in AT?

On Fri, 7 Nov 2008, Curtis Bruneau wrote:

> Date: Fri, 07 Nov 2008 10:43:48 -0500
> From: Curtis Bruneau <curtisb at vianet.ca>
> To: John <nimbius at sdf.lonestar.org>, rt-users at lists.bestpractical.com
> Subject: Re: [rt-users] AssetTracker crashes loading asset
> Sounds exactly like the issue I have, I think something is trying to get all 
> those records, I tried to trace it but with no luck, I think it may be 
> related to the back/next links on the ticket display page. It's checking each 
> record for something, This is ok with small results but crashes with large 
> sets. I really wish I could figure this one out, I get the occasional 500 and 
> users are made aware to keep search results smaller. In my testing this 
> affected 3.4.x 3.6.x and 3.8.x
> John wrote:
>> well, just as i thought the RT slowness issue had been resolved, 
>> assettracker
>> is now dying when loading a ticket out of a large list.
>> example:  clicking "all assets" enumerates a 9000 row list fine,
>> but clicking on any element in the list will crunch for a while
>> then die with a 500 error.
>> smaller lists with say 1000-3000 rows are sluggish when loading
>> an asset from the list, but succeed.
>> nimbius at sdf.lonestar.org
>> SDF Public Access UNIX System - http://sdf.lonestar.org
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nimbius at sdf.lonestar.org
SDF Public Access UNIX System - http://sdf.lonestar.org

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