[rt-users] CALLING EXTERNALAUTH TESTERS - v0.07_01 nowavailable.

Robert Munsch Munsch at phillycarshare.org
Fri Nov 7 18:45:24 EST 2008

Completely new install on a clean box, I'm afraid.  No prior versions of
anything.  Of course, this means I don't know if I have a
properly-working setup.  Before attempting this, I COULD log in cleanly
with no issues as the local RT root user, and the DB seems correct, so
that much at least I did right.

Just in case, I took out the RT-Authen-ExternalAuth dir in plugins, and
remade / installed 07_1.  I am still getting

Undefined subroutine &RT::Authen::ExternalAuth::UserExists called at
h/autohandler/Auth line 39.

And nothing illuminating in my logs, despite debug level.  In fact, just
now, on login attempt with the above result, I see no additional log
entries at all: most recent is from yesterday's attempts at this.

I hate to take up time when you're trying to debug this release since I
suspect a basic misconfig on my part.  I'm attaching my SiteConfig, the
only change in it being neutered passwords: feel free to send me a
virtual slap if I've done something dumb.

-----Original Message-----
From: mpeac at jennic.com [mailto:mpeac at jennic.com] On Behalf Of Mike
Sent: Friday, November 07, 2008 9:41 AM
To: Robert Munsch
Cc: RT Users
Subject: Re: [rt-users] CALLING EXTERNALAUTH TESTERS - v0.07_01

Robert Munsch wrote:
> Quick question:  if I try the new .07_1, and get this on login
(whether as root or as a user in AD):
> Undefined subroutine &RT::Authen::ExternalAuth::UserExists called at
h/autohandler/Auth line 39, line 323.

Did you previously have 0.05 installed? If so.. look for a file called
ExternalAuth.om in local/lib/RT/Authen, If it's there - delete it. Also,

Both are remnants of 0.05 which, if present, may override the correct
ones in local/plugins.

Unfortuantely, 0.07_01 will not cleanly install over 0.05, you have to
extract 0.05 manually first.
Kind Regards,


Mike Peachey, IT
Tel: +44 114 281 2655
Fax: +44 114 281 2951
Jennic Ltd, Furnival Street, Sheffield, S1 4QT, UK
Comp Reg No: 3191371 - Registered In England
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