[rt-users] Conditional ticket help please

[Kevin Rhodes]

Could someone provide some assistance on the following:

 I have a custom field called Severity with values of 1,2,and 3.  If 
severity is 3 is selected I need RT to send an email to a group email 
address.  Levels 1 & 2 should only send the standard email.  I have 
almost no perl experience and no idea how to write a scrip.  Please 
assist if you can.