[rt-users] Conditional ticket help please

Torsten Brumm torsten.brumm at googlemail.com
Tue Nov 11 10:56:21 EST 2008

Hi Kevin,
a good starting point for all kind of scripting is the rt wiki (
http://wiki.bestpractical.com) and if you look for some special
scrips/templates, have a closer look onto:

What you are looking for is something similar to:

Condition: http://wiki.bestpractical.com/view/OnCustomFieldValueChange
Action: http://wiki.bestpractical.com/view/SendEmailAction
Template: http://wiki.bestpractical.com/view/EmailGroup

I have also zero perl knowledge, but most of my problems are fixed with the
help of the wiki content.


2008/11/11 Kevin Rhodes <gobombers at comcast.net>

> Could someone provide some assistance on the following:
>  I have a custom field called Severity with values of 1,2,and 3.  If
> severity is 3 is selected I need RT to send an email to a group email
> address.  Levels 1 & 2 should only send the standard email.  I have
> almost no perl experience and no idea how to write a scrip.  Please
> assist if you can.
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Torsten Brumm

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