[rt-users] Conditional ticket help please

[Torsten Brumm]

Hi Kevin,
a good starting point for all kind of scripting is the rt wiki (
http://wiki.bestpractical.com) and if you look for some special
scrips/templates, have a closer look onto:
http://wiki.bestpractical.com/view/Contributions

What you are looking for is something similar to:
http://wiki.bestpractical.com/view/OnCustomFieldValueChange

Condition: http://wiki.bestpractical.com/view/OnCustomFieldValueChange
Action: http://wiki.bestpractical.com/view/SendEmailAction
Template: http://wiki.bestpractical.com/view/EmailGroup

I have also zero perl knowledge, but most of my problems are fixed with the
help of the wiki content.

Torsten

2008/11/11 Kevin Rhodes <gobombers at comcast.net>

> Could someone provide some assistance on the following:
>
>  I have a custom field called Severity with values of 1,2,and 3.  If
> severity is 3 is selected I need RT to send an email to a group email
> address.  Levels 1 & 2 should only send the standard email.  I have
> almost no perl experience and no idea how to write a scrip.  Please
> assist if you can.
>
>
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>
> Community help: http://wiki.bestpractical.com
> Commercial support: sales at bestpractical.com
>
>
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> Buy a copy at http://rtbook.bestpractical.com
>



-- 
MFG

Torsten Brumm

http://www.torsten-brumm.de
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20081111/ecdeca0c/attachment.htm>