[rt-users] Blank page annoyance

[Allan Eising]

I see... I had hoped the upgrade scripts took care of those schema
changes, but I'll try to run the schema script later tonight, when rt
traffic is low.

Thanks for the help so far.

Allan

On Tue, Nov 11, 2008 at 3:58 PM, John <nimbius at sdf.lonestar.org> wrote:
>
> yes.  you have to run that regardless, just because youre upgrading from a
> verison of RT older than 3.8.1...like i said, rather poorly worded in the
> docs.  sorry.
>
> On Tue, 11 Nov 2008, Allan Eising wrote:
>
>> Date: Tue, 11 Nov 2008 15:56:36 +0100
>> From: Allan Eising <allan.eising at gmail.com>
>> To: John <nimbius at sdf.lonestar.org>
>> Cc: Jon Tollerton <jtollerton at zoominternet.net>,
>>    rt-users at lists.bestpractical.com
>> Subject: Re: [rt-users] Blank page annoyance
>>
>> So, what you are saying is that if I did not upgrade mysql but only
>> RT, I still have to run the mysql schema upgrades?
>>
>> Allan
>>
>> On Tue, Nov 11, 2008 at 3:52 PM, John <nimbius at sdf.lonestar.org> wrote:
>>>
>>> ok, so this is deceptive..read once more...
>>>
>>>
>>> "If you're upgrading RT from versions prior to 3.8.0 then you MUST follow
>>> instructions below."
>>>
>>> yeah, it still means you have to run it.
>>>
>>> On Tue, 11 Nov 2008, Allan Eising wrote:
>>>
>>>> Date: Tue, 11 Nov 2008 15:47:57 +0100
>>>> From: Allan Eising <allan.eising at gmail.com>
>>>> To: Jon Tollerton <jtollerton at zoominternet.net>
>>>> Cc: rt-users at lists.bestpractical.com
>>>> Subject: Re: [rt-users] Blank page annoyance
>>>>
>>>> I have 4.005 installed, so this is not the issue.
>>>>
>>>> However, I pulled the package off fedora's rawhide repository, so I
>>>> suspect some incompatibilities there. It's the version that will be
>>>> released with the upcoming fedora core 10, so I hope when I do the
>>>> full upgrade upon release, it will be fixed.
>>>>
>>>> On Tue, Nov 11, 2008 at 3:44 PM, Jon Tollerton
>>>> <jtollerton at zoominternet.net> wrote:
>>>>>
>>>>> If this is mysql, don't take DBD::mysql past 4.006
>>>>>
>>>>> http://rt.cpan.org/Public/Bug/Display.html?id=37027
>>>>>
>>>>> John wrote:
>>>>>
>>>>> did you complete the schema upgrade as noted in UPGRADE.mysql?
>>>>>
>>>>> On Tue, 11 Nov 2008, Allan Eising wrote:
>>>>>
>>>>>
>>>>>
>>>>> Date: Tue, 11 Nov 2008 15:29:12 +0100
>>>>> From: Allan Eising <allan.eising at gmail.com>
>>>>> To: John <nimbius at sdf.lonestar.org>
>>>>> Subject: Re: [rt-users] Blank page annoyance
>>>>>
>>>>> It's an upgrade.
>>>>>
>>>>> The most consistent error I get from my httpd log is:
>>>>>
>>>>> [Tue Nov 11 15:27:02 2008] [notice] child pid 10058 exit signal
>>>>> Segmentation fault (11)
>>>>>
>>>>> I'll try and see if I can update mod_perl and DBI/DBD...
>>>>>
>>>>> Allan
>>>>>
>>>>> On Tue, Nov 11, 2008 at 3:08 PM, John <nimbius at sdf.lonestar.org> wrote:
>>>>>
>>>>>
>>>>> Allan,
>>>>> is this an upgrade or a new install?
>>>>> do you see any errors in your webserver logs?
>>>>> have you tried turning on RT logging and tracing? (settings can be
>>>>> found
>>>>> in
>>>>> RT_Config.pm)
>>>>>
>>>>> it sounds like something is failing in mason.
>>>>>
>>>>>
>>>>> On Tue, 11 Nov 2008, Allan Eising wrote:
>>>>>
>>>>>
>>>>>
>>>>> Date: Tue, 11 Nov 2008 14:33:15 +0100
>>>>> From: Allan Eising <allan.eising at gmail.com>
>>>>> To: rt-users at lists.bestpractical.com
>>>>> Subject: [rt-users] Blank page annoyance
>>>>>
>>>>> Hi there,
>>>>>
>>>>> I have a problem on my rt 3.8.1 installation. After using the web
>>>>> interface for a few minutes, pages stop being generated, and when I
>>>>> click a link, I receive a blank page. I can then log in again by
>>>>> typing the url, and observe the same issue reappear after a short
>>>>> while. I've checked my syslog, and it doesn't cointain any information
>>>>> other than the fact that the user logged in.
>>>>>
>>>>> Can anyone help me debug this problem?
>>>>>
>>>>> --
>>>>> Best regards
>>>>>
>>>>> Allan Eising
>>>>> _______________________________________________
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>>>>>
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>>>>>
>>>>>
>>>>>
>>>>> nimbius at sdf.lonestar.org
>>>>> SDF Public Access UNIX System - http://sdf.lonestar.org
>>>>>
>>>>>
>>>>>
>>>>> nimbius at sdf.lonestar.org
>>>>> SDF Public Access UNIX System - http://sdf.lonestar.org
>>>>> _______________________________________________
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>>>>>
>>>>> Community help: http://wiki.bestpractical.com
>>>>> Commercial support: sales at bestpractical.com
>>>>>
>>>>>
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>>>>>
>>>>>
>>>>>
>>>> _______________________________________________
>>>> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>>>>
>>>> Community help: http://wiki.bestpractical.com
>>>> Commercial support: sales at bestpractical.com
>>>>
>>>>
>>>> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
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>>>>
>>>
>>> nimbius at sdf.lonestar.org
>>> SDF Public Access UNIX System - http://sdf.lonestar.org
>>>
>>
>
> nimbius at sdf.lonestar.org
> SDF Public Access UNIX System - http://sdf.lonestar.org
>