[rt-users] Blank page annoyance

[Allan Eising]

I just ran the schema upgrade file (schema.mysql-4.0-4.1.pl), and it
gave me a lot of sql commands.

As it required me to type the username and password to mysql, I assume
it executed those commands, or am I wrong here?

Allan

On Tue, Nov 11, 2008 at 4:02 PM, Allan Eising <allan.eising at gmail.com> wrote:
> I see... I had hoped the upgrade scripts took care of those schema
> changes, but I'll try to run the schema script later tonight, when rt
> traffic is low.
>
> Thanks for the help so far.
>
> Allan
>
> On Tue, Nov 11, 2008 at 3:58 PM, John <nimbius at sdf.lonestar.org> wrote:
>>
>> yes.  you have to run that regardless, just because youre upgrading from a
>> verison of RT older than 3.8.1...like i said, rather poorly worded in the
>> docs.  sorry.
>>
>> On Tue, 11 Nov 2008, Allan Eising wrote:
>>
>>> Date: Tue, 11 Nov 2008 15:56:36 +0100
>>> From: Allan Eising <allan.eising at gmail.com>
>>> To: John <nimbius at sdf.lonestar.org>
>>> Cc: Jon Tollerton <jtollerton at zoominternet.net>,
>>>    rt-users at lists.bestpractical.com
>>> Subject: Re: [rt-users] Blank page annoyance
>>>
>>> So, what you are saying is that if I did not upgrade mysql but only
>>> RT, I still have to run the mysql schema upgrades?
>>>
>>> Allan
>>>
>>> On Tue, Nov 11, 2008 at 3:52 PM, John <nimbius at sdf.lonestar.org> wrote:
>>>>
>>>> ok, so this is deceptive..read once more...
>>>>
>>>>
>>>> "If you're upgrading RT from versions prior to 3.8.0 then you MUST follow
>>>> instructions below."
>>>>
>>>> yeah, it still means you have to run it.
>>>>
>>>> On Tue, 11 Nov 2008, Allan Eising wrote:
>>>>
>>>>> Date: Tue, 11 Nov 2008 15:47:57 +0100
>>>>> From: Allan Eising <allan.eising at gmail.com>
>>>>> To: Jon Tollerton <jtollerton at zoominternet.net>
>>>>> Cc: rt-users at lists.bestpractical.com
>>>>> Subject: Re: [rt-users] Blank page annoyance
>>>>>
>>>>> I have 4.005 installed, so this is not the issue.
>>>>>
>>>>> However, I pulled the package off fedora's rawhide repository, so I
>>>>> suspect some incompatibilities there. It's the version that will be
>>>>> released with the upcoming fedora core 10, so I hope when I do the
>>>>> full upgrade upon release, it will be fixed.
>>>>>
>>>>> On Tue, Nov 11, 2008 at 3:44 PM, Jon Tollerton
>>>>> <jtollerton at zoominternet.net> wrote:
>>>>>>
>>>>>> If this is mysql, don't take DBD::mysql past 4.006
>>>>>>
>>>>>> http://rt.cpan.org/Public/Bug/Display.html?id=37027
>>>>>>
>>>>>> John wrote:
>>>>>>
>>>>>> did you complete the schema upgrade as noted in UPGRADE.mysql?
>>>>>>
>>>>>> On Tue, 11 Nov 2008, Allan Eising wrote:
>>>>>>
>>>>>>
>>>>>>
>>>>>> Date: Tue, 11 Nov 2008 15:29:12 +0100
>>>>>> From: Allan Eising <allan.eising at gmail.com>
>>>>>> To: John <nimbius at sdf.lonestar.org>
>>>>>> Subject: Re: [rt-users] Blank page annoyance
>>>>>>
>>>>>> It's an upgrade.
>>>>>>
>>>>>> The most consistent error I get from my httpd log is:
>>>>>>
>>>>>> [Tue Nov 11 15:27:02 2008] [notice] child pid 10058 exit signal
>>>>>> Segmentation fault (11)
>>>>>>
>>>>>> I'll try and see if I can update mod_perl and DBI/DBD...
>>>>>>
>>>>>> Allan
>>>>>>
>>>>>> On Tue, Nov 11, 2008 at 3:08 PM, John <nimbius at sdf.lonestar.org> wrote:
>>>>>>
>>>>>>
>>>>>> Allan,
>>>>>> is this an upgrade or a new install?
>>>>>> do you see any errors in your webserver logs?
>>>>>> have you tried turning on RT logging and tracing? (settings can be
>>>>>> found
>>>>>> in
>>>>>> RT_Config.pm)
>>>>>>
>>>>>> it sounds like something is failing in mason.
>>>>>>
>>>>>>
>>>>>> On Tue, 11 Nov 2008, Allan Eising wrote:
>>>>>>
>>>>>>
>>>>>>
>>>>>> Date: Tue, 11 Nov 2008 14:33:15 +0100
>>>>>> From: Allan Eising <allan.eising at gmail.com>
>>>>>> To: rt-users at lists.bestpractical.com
>>>>>> Subject: [rt-users] Blank page annoyance
>>>>>>
>>>>>> Hi there,
>>>>>>
>>>>>> I have a problem on my rt 3.8.1 installation. After using the web
>>>>>> interface for a few minutes, pages stop being generated, and when I
>>>>>> click a link, I receive a blank page. I can then log in again by
>>>>>> typing the url, and observe the same issue reappear after a short
>>>>>> while. I've checked my syslog, and it doesn't cointain any information
>>>>>> other than the fact that the user logged in.
>>>>>>
>>>>>> Can anyone help me debug this problem?
>>>>>>
>>>>>> --
>>>>>> Best regards
>>>>>>
>>>>>> Allan Eising
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>>>>>>
>>>>>>
>>>>>> nimbius at sdf.lonestar.org
>>>>>> SDF Public Access UNIX System - http://sdf.lonestar.org
>>>>>>
>>>>>>
>>>>>>
>>>>>> nimbius at sdf.lonestar.org
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>>>>>> _______________________________________________
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>>>>>>
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>>>>>> Commercial support: sales at bestpractical.com
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>>>>>>
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>>>>>>
>>>>>>
>>>>>>
>>>>> _______________________________________________
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>>>>>
>>>>> Community help: http://wiki.bestpractical.com
>>>>> Commercial support: sales at bestpractical.com
>>>>>
>>>>>
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>>>>>
>>>>
>>>> nimbius at sdf.lonestar.org
>>>> SDF Public Access UNIX System - http://sdf.lonestar.org
>>>>
>>>
>>
>> nimbius at sdf.lonestar.org
>> SDF Public Access UNIX System - http://sdf.lonestar.org
>>
>