[rt-users] Send a comment

Sven Sternberger sven.sternberger at desy.de
Mon Nov 17 10:17:00 EST 2008

Hello Albert!

it is the recipient adress. You have for each
queue two email adresses, one for the replies
and on for the comments

so in the alias file of your mta you find something like:

myqueue-comment:  "|/opt/rt3/bin/rt-mailgate --queue mailmaster --action
comment --url http://localhost/"

which means every mail send to myqueue-comment at myhost creates a

best regards!


On Mo, 2008-11-17 at 15:47 +0100, Albert Shih wrote:
> Hi
> I would like to known how can I send a comment to RT (via the mailgate)
> when I don't have the original mail send by RT. 
> In other term what's the expression in subject make RT known this is the comment for
> ticket number X not a new ticket.
> Regards.

More information about the rt-users mailing list