[rt-users] Send a comment

Albert Shih Albert.Shih at obspm.fr
Mon Nov 17 10:50:21 EST 2008

 Le 17/11/2008 à 16:17:00+0100, Sven Sternberger a écrit

> it is the recipient adress. You have for each
> queue two email adresses, one for the replies
> and on for the comments
> so in the alias file of your mta you find something like:
> myqueue-comment:  "|/opt/rt3/bin/rt-mailgate --queue mailmaster --action
> comment --url http://localhost/"
> which means every mail send to myqueue-comment at myhost creates a
> comment


thanks a lot...

But, because my english is very bad, that's not what I'm ask.

I already have something like 

myqueue-comment:  "|/opt/rt3/bin/rt-mailgate --queue mailmaster --action comment --url http://localhost/"

but what I want is how can I make a comment for the ticket number X, what I
suppose to put in the subject when I send a mail to myqueue-comment ? 

When I've some mail from rt with subject like

	[NAME_OF_MY_SERVER #X] Subject_of_the_ticket

and I reply it and changing the «To: » field to «myqueue-comment» it's

But sometime I don't have the original mail from RT, or maybe I just want
to add some comments, in this situation I don't known what I need (I mean
the minimum) to put in the subjet to make RT understand it's comment for
the ticket X and not ticket Y. 

Best regards.

And thanks for you answers.

Albert SHIH
SIO batiment 15
Observatoire de Paris Meudon
5 Place Jules Janssen
92195 Meudon Cedex
Heure local/Local time:
Lun 17 nov 2008 16:42:17 CET

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