[rt-users] Send a comment

Stephen Turner sturner at MIT.EDU
Mon Nov 17 10:54:29 EST 2008

On Mon, 17 Nov 2008 10:50:21 -0500, Albert Shih <Albert.Shih at obspm.fr>  

> When I've some mail from rt with subject like
> 	[NAME_OF_MY_SERVER #X] Subject_of_the_ticket
> and I reply it and changing the «To: » field to «myqueue-comment» it's
> working.
> But sometime I don't have the original mail from RT, or maybe I just want
> to add some comments, in this situation I don't known what I need (I mean
> the minimum) to put in the subjet to make RT understand it's comment for
> the ticket X and not ticket Y.
> Best regards.
> And thanks for you answers.


You have to put  [NAME_OF_MY_SERVER #X] in the subject line to get the  
comment to go to the right ticket.


Stephen Turner
Senior Programmer/Analyst - SAIS

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