[rt-users] Send a comment

[Stephen Turner]

On Mon, 17 Nov 2008 10:50:21 -0500, Albert Shih <Albert.Shih at obspm.fr>  
wrote:

>
> When I've some mail from rt with subject like
>
> 	[NAME_OF_MY_SERVER #X] Subject_of_the_ticket
>
> and I reply it and changing the «To: » field to «myqueue-comment» it's
> working.
>
> But sometime I don't have the original mail from RT, or maybe I just want
> to add some comments, in this situation I don't known what I need (I mean
> the minimum) to put in the subjet to make RT understand it's comment for
> the ticket X and not ticket Y.
>
> Best regards.
>
> And thanks for you answers.
>
>
> JAS

Albert,

You have to put  [NAME_OF_MY_SERVER #X] in the subject line to get the  
comment to go to the right ticket.

Steve

-- 
Stephen Turner
Senior Programmer/Analyst - SAIS
MIT IS&T