[rt-users] Queue specific RTFM articles

Alex Young alexyoung at scoutsolutions.co.uk
Tue Nov 18 15:29:52 EST 2008

I am trying to setup queue specific articles in RTFM/RT, but not having
much luck.


My RTFM structure looks like this:


          Sale Info

                   Generic Replies 


The queue is called Sale Info. I have tried putting the articles under
Sales Info and Generic Replies.


The problem is, they show up in every queue on every ticket, rather than
being queue specific.


Anyone know where I might be going wrong?

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