[rt-users] User Stats in a Queue??

Helmuth Ramirez HelmuthRamirez at compupay.com
Thu Nov 20 12:30:15 EST 2008

I'm not sure how many engineers you have, but have you considered giving the Helpdesk dashboards for each Engineer?  That way they can click on your name and see all your tickets?


From: rt-users-bounces at lists.bestpractical.com on behalf of matt wells
Sent: Thu 11/20/2008 12:19 PM
To: rt-users
Subject: [rt-users] User Stats in a Queue??

We have a helpdesk that's going to giving out tickets to our Engineers.  They are looking for a way to have pretty much the quick search box but instead of queues it would have the Engineering staff.  That way they can easily see that I have 876 tickets and can't take anymore.  
Has anyone formed a query that'll do that????

-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20081120/92eecf1b/attachment.htm>

More information about the rt-users mailing list