[rt-users] tickets replied to or created via email taking long time to be created

[Asif Iqbal]

Run it in debug mode, like the following as an example. That may
reveal the problem.

echo this is a test ticket | /opt/rt3/bin/rt-mailgate --queue help
--action correspond --url https://ticket.company.net --debug


On Thu, Nov 20, 2008 at 12:24 PM, jacharbonneau <josephc at sendwordnow.com> wrote:
>
> I have been noticing when replying or creating a ticket via email is taking
> anywhere from 10 to 15 mins to get through and post into rt and send the
> corresponding email out. I have the fetchmail daemon set to poll every15
> secs set daemon 15 so i am not sure where to go from here with this. The
> server that the RT instance is on is a vm server the os is freebsd and
> space is starting to get limited I am not sure if this has anything to do
> with the lag in posting on rt problem but thought i would put that in. Is
> there another file that i can look at besides fetchmailrc to try and get the
> posting and emails to go through faster?
> --
> View this message in context: http://www.nabble.com/tickets-replied-to-or-created-via-email-taking-long-time-to-be-created-tp20606154p20606154.html
> Sent from the Request Tracker - User mailing list archive at Nabble.com.
>
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-- 
Asif Iqbal
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