[rt-users] tickets replied to or created via email taking long time to be created

Joe Charbonneau josephc at sendwordnow.com
Thu Nov 20 12:55:22 EST 2008

Have just run a test and it seems like it is taking longer for a reply
to ticket to go through than it does for an initial create it took a
minute for the create and 10 minutes for reply

-----Original Message-----
From: Asif Iqbal [mailto:vadud3 at gmail.com] 
Sent: Thursday, November 20, 2008 12:31 PM
To: Joe Charbonneau
Cc: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] tickets replied to or created via email taking
long time to be created

Run it in debug mode, like the following as an example. That may
reveal the problem.

echo this is a test ticket | /opt/rt3/bin/rt-mailgate --queue help
--action correspond --url https://ticket.company.net --debug

On Thu, Nov 20, 2008 at 12:24 PM, jacharbonneau
<josephc at sendwordnow.com> wrote:
> I have been noticing when replying or creating a ticket via email is
> anywhere from 10 to 15 mins to get through and post into rt and send
> corresponding email out. I have the fetchmail daemon set to poll
> secs set daemon 15 so i am not sure where to go from here with this.
> server that the RT instance is on is a vm server the os is freebsd and
> space is starting to get limited I am not sure if this has anything to
> with the lag in posting on rt problem but thought i would put that in.
> there another file that i can look at besides fetchmailrc to try and
get the
> posting and emails to go through faster?
> --
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Asif Iqbal
PGP Key: 0xE62693C5 KeyServer: pgp.mit.edu

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