[rt-users] User Stats in a Queue??

[Erik Peterson]

Hi Matt,

I have done this by modifying the quick summary box.  You can see the
results and grab my files at:

http://elementalmarkup.com/ramblings/rt-owner-summary

Unfortunately, I have no idea if this will work in all settings...  A while
ago, one other RT-User subscriber tried to use the files and was not
ultimately successful, but they do work on my setup.  Right now I¹m running
3.6.6, but if memory serves me correctly, I was able to install it on a test
version of 3.8 as well.

I¹d also be glad to describe what it is that I did that might help.

_Erik 


On 11/20/08 12:19 PM, "matt wells" <phanoko at gmail.com> wrote:

> We have a helpdesk that's going to giving out tickets to our Engineers.  They
> are looking for a way to have pretty much the quick search box but instead of
> queues it would have the Engineering staff.  That way they can easily see that
> I have 876 tickets and can't take anymore.
> Has anyone formed a query that'll do that????
> 
> 
> 
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