[rt-users] User Stats in a Queue??

Erik Peterson epeterson at edc.org
Thu Nov 20 16:44:56 EST 2008

Hi Matt,

I have done this by modifying the quick summary box.  You can see the
results and grab my files at:


Unfortunately, I have no idea if this will work in all settings...  A while
ago, one other RT-User subscriber tried to use the files and was not
ultimately successful, but they do work on my setup.  Right now I¹m running
3.6.6, but if memory serves me correctly, I was able to install it on a test
version of 3.8 as well.

I¹d also be glad to describe what it is that I did that might help.


On 11/20/08 12:19 PM, "matt wells" <phanoko at gmail.com> wrote:

> We have a helpdesk that's going to giving out tickets to our Engineers.  They
> are looking for a way to have pretty much the quick search box but instead of
> queues it would have the Engineering staff.  That way they can easily see that
> I have 876 tickets and can't take anymore.
> Has anyone formed a query that'll do that????
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
> Community help: http://wiki.bestpractical.com
> Commercial support: sales at bestpractical.com
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> Buy a copy at http://rtbook.bestpractical.com

-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20081120/985d32fc/attachment.htm>

More information about the rt-users mailing list