[rt-users] User Stats in a Queue??

Ham MI-ID, Torsten Brumm torsten.brumm at Kuehne-Nagel.com
Fri Nov 21 04:34:32 EST 2008

Hi Erik, Matt,
i found my problem with your OwnerSummary. I tried to load directly the OwnerSummary into the RT At A Glance Page, but i think, you called it from Quicksearch like this:
<& /Elements/OwnerSummary,
   cache => 'quick_search_queues',
   queue_filter => sub { $_->CurrentUserHasRight('ShowTicket') && !exists $unwanted->{$_->Name} },
   conditions => [ {cond => "Status = 'new'",  name => loc ('new')  },
                   {cond => "Status = 'open'", name => loc ('open') },
                   {cond => "Status = 'stalled'", name => loc ('stalled') }] &>

And, yes it is working now, but very, very slow ;-) But it works.


Von: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com] Im Auftrag von Erik Peterson
Gesendet: Donnerstag, 20. November 2008 22:45
An: matt wells; rt-users
Betreff: Re: [rt-users] User Stats in a Queue??

Hi Matt,

I have done this by modifying the quick summary box.  You can see the results and grab my files at:


Unfortunately, I have no idea if this will work in all settings...  A while ago, one other RT-User subscriber tried to use the files and was not ultimately successful, but they do work on my setup.  Right now I'm running 3.6.6, but if memory serves me correctly, I was able to install it on a test version of 3.8 as well.

I'd also be glad to describe what it is that I did that might help.


On 11/20/08 12:19 PM, "matt wells" <phanoko at gmail.com> wrote:

	We have a helpdesk that's going to giving out tickets to our Engineers.  They are looking for a way to have pretty much the quick search box but instead of queues it would have the Engineering staff.  That way they can easily see that I have 876 tickets and can't take anymore.  
	Has anyone formed a query that'll do that????

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