[rt-users] User Stats in a Queue??

[matt wells]

Works great.  Thank you!  Last thing... is there a way to put this in it's
own box and not inside the QuickSearch box?
Really, thank you guys.  You guys rock.

On Fri, Nov 21, 2008 at 7:31 AM, Erik Peterson <epeterson at edc.org> wrote:

> That is certainly true.  I use the existing ³QuickSearch² element area and
> provide a new definition for the Element that calls essentially exactly
> what
> Torsten mentions below (we have one extra ³active² status called
> ³waiting²).
> On my webpage, you there are two files and you do need both of them for
> this
> to work.
>
> Mine doesn¹t seem to affect the page load time too much...  My ³Time to
> display² is about 2.2 ­ 2.5 seconds and that¹s with a few extra saved
> queries being shown and seven queues in my ³Quick Search².  Not sure what
> your setup is like that might cause it to be slow.  I don¹t think I¹ve done
> much that will change the speed like adding indicies or the such.
>
> _Erik
>
>
>
> On 11/21/08 4:34 AM, "Ham MI-ID, Torsten Brumm"
> <torsten.brumm at Kuehne-Nagel.com> wrote:
>
> > Hi Erik, Matt,
> > i found my problem with your OwnerSummary. I tried to load directly the
> > OwnerSummary into the RT At A Glance Page, but i think, you called it
> from
> > Quicksearch like this:
> >
> > <& /Elements/OwnerSummary,
> >    cache => 'quick_search_queues',
> >    queue_filter => sub { $_->CurrentUserHasRight('ShowTicket') && !exists
> > $unwanted->{$_->Name} },
> >    conditions => [ {cond => "Status = 'new'",  name => loc ('new')  },
> >                    {cond => "Status = 'open'", name => loc ('open') },
> >                    {cond => "Status = 'stalled'", name => loc ('stalled')
> }]
> > &>
> > </&>
> >
> > And, yes it is working now, but very, very slow ;-) But it works.
> >
> > Torsten
>
>
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20081121/2b912458/attachment.htm>