[rt-users] RT - upgrade; small issue

[daksh]

Hi,
Thanks for the reply... I was thinking along the same line
when I first encountered this issue. 

When I go to Configuration -> Global -> Group Rights:
Under Everyone group, I only have "CreateTicket, ModifySelf,
and ReplyToTicket' rights granted. 

When I go to Configuration -> Global -> User Rights:
I do not have anything granted to any user (except for
RTAdministrator who has SuperUser rights).

So, I am bit lost on this... 
Thanks
Daksh


----- Original Message Follows -----
From: "Ruslan Zakirov" <ruz at bestpractical.com>
To: daksh at olemiss.edu
Cc: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] RT - upgrade; small issue
Date: Tue, 25 Nov 2008 03:15:44 +0300

> Most probably you have granted OwnTicket right to too many
> users, may be 'Everyone' group.
> 
> On Tue, Nov 25, 2008 at 12:34 AM, daksh
> > <daksh at olemiss.edu> wrote: Hi,
> > I am working on upgrading our RT from 3.2.2 to 3.8.1
> > Here is server info:
> > Server running RT3.2.2
> > RHEL 4
> > Apache/1.3.33
> > MYSQL 4.0.22
> > PHP 4.3.11
> > PERL 5.8.8
> >
> > Server running RT3.8.1
> > RHEL 5
> > Apache/2.2.9
> > MYSQL 5.0.51a
> > PHP 5.2.6
> > PERL 5.10.0
> >
> > For most part, my upgrade worked (thanks to README,
> > UPGRADING and UPGRADING.mysql guide). One issue I see is
> > , after I login when I go to "Tickets" (on the left
> > column) the page takes very long to load (over 2
> > minutes). After the page loads, when I click on down
> > arrow for "Owner" I have hundreds of users.
> >
> > On my old RT server, I have less then 20 people under
> > "Owner". I do not see a table called owner, so I am not
> > sure where this is getting populated from?
> >
> > I will greatly appreciate any help on this matter.
> > Thanks
> >
> > _______________________________________________
> >
>
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
> >
> > Community help: http://wiki.bestpractical.com
> > Commercial support: sales at bestpractical.com
> >
> >
> > Discover RT's hidden secrets with RT Essentials from
> > O'Reilly Media. Buy a copy at
> http://rtbook.bestpractical.com >
> 
> 
> 
> -- 
> Best regards, Ruslan.