[rt-users] A reminder creates a ticket and sends email to queue watchers???

[kschmitte]

Yes, I have some custom scrips. 
There should be only one which can be causing this issue (looking at the
list of agents getting the message):
I have created a global notification for new Tickets to CCs (goal is to
notify CCs of all queues in case of new tickets, our Agents will then get
notified in case of new tickets and can AdminCC themselfes to this ticket if
whished): 
The settings are: 
 - Condition:    On Create
 - Action:         Notify CCs
 - Template:     Global Template: Transaction
 - Stage:          TransactionCreate

May this be the cause of the messages? Can it be that this notification
needs to be local for each queue?
(By the way - the same happens for the equivalent global scrip to notify
AdminCCs)

>From the RT book I can see that the "Emergency Support" contains a similar
scrip - which seems to be bound to the queue...

Thanks!

Kai



Emmanuel Lacour wrote:
> 
> I use 3.8.1 now, but I used Reminders in 3.6.5 and don't remember this
> issue.
> Reminders are tickets of "Type" "reminder", standard tickets as
> Type='ticket'.
> do you have som custom scrips?
> 

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