[rt-users] Approval workflow problem

[sunnavy]

Hi Andro

try to move the line "Depended-On-By: TOP" out of the "Content: ...  
ENDOFCONTENT" block, e.g. move it above the "Content: ..." line.

This should fix the problem.

Good luck!

On Oct 9, 2008, at 4:18 PM, Andro Wei wrote:

> Hi all
>
> According to the book: RT Essentials page 94. It say : "Once an  
> approval is rejected, its original ticket is immediately rejected,  
> and all of its other approvals are rejected as well."
> I test it in my RT system (version 3.8.1), but in fact RT does not  
> follow the rule mentioned above.
> When I rejected the approval, RT system just changed the approval  
> ticket' status to "Reject",
> and the original ticket didn't change anything. Because the approval  
> ticket's status setted to "Reject",
> the original ticket didn't depend on the approval, so the original  
> ticket displayed in the queue without approving.
>
> I think the action about Approval does not make sense.
> The original ticket should be rejected automatically.
> Anyone had the same problem?? And how did you solve it?
> Thanks!!
>
>
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best wishes
sunnavy