[rt-users] General Question - Queue Management

[Alan Cheng]

Dear RT users,

I am wondering if there is a way to organize tickets in a queue.  For
example, we may have a queue called "system administration".  But I
would like to sort tickets and put them into sub-categories like Email,
DNS, DHCP, LDAP, DB.

Is this possible?  Any suggestions or comments are very appreciated.

Thanks,

Alan