[rt-users] create ticket from email

[Monti gmail]

According to the documents I looked in, it is only possible to create new
ticket is from WEB and CLI, I could not find how to create ticket from
email.
is it possible?
is it requires any customizations?
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20081015/e2d4468d/attachment.htm>