[rt-users] create ticket from email

[Monti gmail]

Thank you, that works grate :)
Is there a way to set a Custom Field value in the email template?

I have set a Custom Field for a queue, I want to be able to create a new
ticket using mailgate but also to be able to set a value for the Custom
Field.

On Sun, Oct 19, 2008 at 2:57 PM, Helmuth Ramirez <
HelmuthRamirez at compupay.com> wrote:

>  When you send it to the "correspond" address, it will create a new ticket
> if the following is true:
>
> the user has Create Ticket rights
> there isn't a ticket number (RT syntax) in the subject that will update an
> existing ticket.
>
> ------------------------------
> *From:* rt-users-bounces at lists.bestpractical.com on behalf of Monti gmail
> *Sent:* Sun 10/19/2008 8:42 AM
> *To:* rt-users at lists.bestpractical.com
> *Subject:* Re: [rt-users] create ticket from email
>
>  Hi there,
> sorry to nag but I'm despaired to find a solution for a basic which should
> be common problem/need.
> I need the ability to create ticket from email.
> mailgate provides only "correspond" and "comment" actions while I need
> "create".
> Any suggestions?
>
> Thanks,
>
> On Wed, Oct 15, 2008 at 10:33 PM, Monti gmail <monti.mail at gmail.com>wrote:
>
>> Thank you.
>> I have seen it before but the mailgate has 2 available actions -
>> "correspond" and "comment", there is no "create".
>> how do I create using mailgate?
>>
>>
>> On Wed, Oct 15, 2008 at 10:00 PM, Matt Hoover <mhoover at thectogroup.com>wrote:
>>
>>> Monti-
>>>
>>> You will want to setup mailgate.  See the wiki for more details here.
>>>
>>> http://wiki.bestpractical.com/view/EmailInterface
>>>
>>> Matt
>>>
>>>   On Wed, Oct 15, 2008 at 10:10 AM, Monti gmail <monti.mail at gmail.com>wrote:
>>>
>>>>   According to the documents I looked in, it is only possible to create
>>>> new ticket is from WEB and CLI, I could not find how to create ticket from
>>>> email.
>>>> is it possible?
>>>> is it requires any customizations?
>>>>
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>
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