[rt-users] RT-Extension-CommandByMail

[Monti gmail]

Guys, any one familiar with this extension?

I have RT 3.8.1 and installed RT-Extension-CommandByMail-0.06 according to
the manual with the required configuration.
when I test it there is no error, the ticket is open and discards the fields
I used as described RT-Extension-CommandByMail manual...

I run the command:/opt/rt3/bin/RT-Extension-CommandByMail --queue myqueue
--action correspond --url http://myrtserver
from: monti.mail at gmail.com
Subject: one more
DependsOn: 62
Owner: monti

some text goes here
^D

but the ticket is created without the "DependsOn" and "Owner" fields.

how do I debug this?


On Mon, Oct 20, 2008 at 11:42 AM, Monti gmail <monti.mail at gmail.com> wrote:

> Thanks, that helped. I don't have this error no more, but still I can't get
> RT-Extension-CommandByMail-0.06 to work.
> I have RT 3.8.1 and installed RT-Extension-CommandByMail-0.06 according to
> the manual with the required configuration.
> when I test it there is no error, the ticket is open and discrds the fields
> I used as described RT-Extension-CommandByMail manual...
>
> I run the command:/opt/rt3/bin/RT-Extension-CommandByMail --queue myqueue
> --action correspond --url http://myrtserver
> from: monti.mail at gmail.com
> Subject: one more
> DependsOn: 62
> Owner: monti
>
> some text goes here
> ^D
>
> but the ticket is created without the "DependsOn" and "Owner" fields.
>
> how do I debug this?
>
>
>
> On Sun, Oct 19, 2008 at 8:37 PM, Joop van de Wege <JoopvandeWege at mococo.nl
> > wrote:
>
>> Monti gmail wrote:
>>
>>> Hi,
>>>
>>> I am trying to install RT-Extension-CommandByMail Extention and it does
>>> not work well.
>>>
>>> When I restart the webserver I get this error:
>>>
>>> Sun Oct 19 20:23:25 2008]* [error] Can't locate
>>> RT/Extension/CommandByMail.pm in @INC (@INC contains:*
>>> /opt/rt3/bin/../local/lib /opt/rt3/bin/../lib
>>> /usr/lib/perl5/site_perl/5.8.8/i386-linux-thread-multi
>>> /usr/lib/perl5/site_perl/5.8.7/i386-linux-thread-multi
>>> /usr/lib/perl5/site_perl/5.8.6/i386-linux-thread-multi
>>> /usr/lib/perl5/site_perl/5.8.5/i386-linux-thread-multi
>>> /usr/lib/perl5/site_perl/5.8.8 /usr/lib/perl5/site_perl/5.8.7
>>> /usr/lib/perl5/site_perl/5.8.6 /usr/lib/perl5/site_perl/5.8.5
>>> /usr/lib/perl5/site_perl
>>> /usr/lib/perl5/vendor_perl/5.8.8/i386-linux-thread-multi
>>> /usr/lib/perl5/vendor_perl/5.8.7/i386-linux-thread-multi
>>> /usr/lib/perl5/vendor_perl/5.8.6/i386-linux-thread-multi
>>> /usr/lib/perl5/vendor_perl/5.8.5/i386-linux-thread-multi
>>> /usr/lib/perl5/vendor_perl/5.8.8 /usr/lib/perl5/vendor_perl/5.8.7
>>> /usr/lib/perl5/vendor_perl/5.8.6 /usr/lib/perl5/vendor_perl/5.8.5
>>> /usr/lib/perl5/vendor_perl /usr/lib/perl5/5.8.8/i386-linux-thread-multi
>>> /usr/lib/perl5/5.8.8 . /etc/httpd) at /opt/rt3/bin/../lib/RT.pm line
>>> 595.\nCompilation failed in require at (eval 2) line 1.\n
>>>
>>>
>>> Any ideas?
>>>
>> Yes, install rt-3.8.1 because it has a fix for the plugin paths which are
>> broken in 3.8.0. See also the release notes for 3.8.1 which contain more
>> info on other important things fixed in that version.
>>
>> Greetings,
>>
>> Joop
>>
>
>
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