[rt-users] RT-Extension-CommandByMail

[Eli Altman]

I know if you are sending RT mail and expect CommandByMail to pick up commands, you need a blank line between the actual email header and your commands.  I would check the headers in the ticket history to see if that's what's up.  Have you tried sending via an email client instead of command line?

Elias

From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Monti gmail
Sent: Tuesday, October 21, 2008 2:13 PM
To: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] RT-Extension-CommandByMail

Guys, any one familiar with this extension?

I have RT 3.8.1 and installed RT-Extension-CommandByMail-0.
06 according to the manual with the required configuration.
when I test it there is no error, the ticket is open and discards the fields I used as described RT-Extension-CommandByMail manual...

I run the command:/opt/rt3/bin/RT-Extension-CommandByMail --queue myqueue --action correspond --url http://myrtserver<http://myrtserver/>
from: monti.mail at gmail.com<mailto:monti.mail at gmail.com>
Subject: one more
DependsOn: 62
Owner: monti

some text goes here
^D

but the ticket is created without the "DependsOn" and "Owner" fields.

how do I debug this?


On Mon, Oct 20, 2008 at 11:42 AM, Monti gmail <monti.mail at gmail.com<mailto:monti.mail at gmail.com>> wrote:
Thanks, that helped. I don't have this error no more, but still I can't get RT-Extension-CommandByMail-0.06 to work.
I have RT 3.8.1 and installed RT-Extension-CommandByMail-0.06 according to the manual with the required configuration.
when I test it there is no error, the ticket is open and discrds the fields I used as described RT-Extension-CommandByMail manual...

I run the command:/opt/rt3/bin/RT-Extension-CommandByMail --queue myqueue --action correspond --url http://myrtserver
from: monti.mail at gmail.com<mailto:monti.mail at gmail.com>
Subject: one more
DependsOn: 62
Owner: monti

some text goes here
^D

but the ticket is created without the "DependsOn" and "Owner" fields.

how do I debug this?


On Sun, Oct 19, 2008 at 8:37 PM, Joop van de Wege <JoopvandeWege at mococo.nl<mailto:JoopvandeWege at mococo.nl>> wrote:
Monti gmail wrote:
Hi,

I am trying to install RT-Extension-CommandByMail Extention and it does not work well.
When I restart the webserver I get this error:

Sun Oct 19 20:23:25 2008]* [error] Can't locate RT/Extension/CommandByMail.pm in @INC (@INC contains:* /opt/rt3/bin/../local/lib /opt/rt3/bin/../lib /usr/lib/perl5/site_perl/5.8.8/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.7/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.6/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.5/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.8 /usr/lib/perl5/site_perl/5.8.7 /usr/lib/perl5/site_perl/5.8.6 /usr/lib/perl5/site_perl/5.8.5 /usr/lib/perl5/site_perl /usr/lib/perl5/vendor_perl/5.8.8/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.7/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.6/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.5/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.8 /usr/lib/perl5/vendor_perl/5.8.7 /usr/lib/perl5/vendor_perl/5.8.6 /usr/lib/perl5/vendor_perl/5.8.5 /usr/lib/perl5/vendor_perl /usr/lib/perl5/5.8.8/i386-linux-thread-multi /usr/lib/perl5/5.8.8 . /etc/httpd) at /opt/rt3/bin/../lib/RT.pm line 595.\nCompilation failed in require at (eval 2) line 1.\n


Any ideas?
Yes, install rt-3.8.1 because it has a fix for the plugin paths which are broken in 3.8.0.<http://3.8.0.> See also the release notes for 3.8.1 which contain more info on other important things fixed in that version.

Greetings,

Joop


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