[rt-users] Trouble getting Relationship Charts to render correctlyin RT 3.8.1

[Sean McCreadie]

Heres a screenclip  of the graph, no matter what I try all I can get is
the black and white graph with no additional info or colors.  I tried
installing webdot, graphviz, and perl-GraphViz.  What version of
graphviz are people running?  When I use yum it installs graphviz
2.20.3.  Thanks again in advance.

 

Sean

From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Sean
McCreadie
Sent: Saturday, October 25, 2008 6:10 PM
To: rt-users at lists.bestpractical.com
Subject: [rt-users] Trouble getting Relationship Charts to render
correctlyin RT 3.8.1

 

Hello,

 

Fresh off the Training class yesterday with Jesse I realized that my new
RT 3.8.1 install isn't rendering the relationship graphs correctly.  I
am able to see the graph link but it only displays a simple B&W graph,
when I select the various parameter checkboxes, I get nothing, and I get
several errors in /var/log/messages like this:

 

RT: Couldn't find property handler for 'CF' and 'Type of Request'
subkeys (/opt/rt3/bin/../lib/RT/Graph/Tickets.pm:207)

 

RT: Couldn't find property handler for 'ReferredToBy' and '' subkeys
(/opt/rt3/bin/../lib/RT/Graph/Tickets.pm:207)

 

RT: Couldn't find property handler for 'RefersTo' and '' subkeys
(/opt/rt3/bin/../lib/RT/Graph/Tickets.pm:207)

 

 

I searched the list and found this link 
http://www.gossamer-threads.com/lists/rt/users/77362?search_string=ticke
t%20graph;#77362
<http://www.gossamer-threads.com/lists/rt/users/77362?search_string=tick
et%20graph;%2377362> , so I tried installing perl-Graphviz, building
from source, via yum, all with no avail.  I am running Centos 5.2
x86_64.  Anybody have any ideas?  

 

Thanks in advance

 

 

Sean McCreadie

IT Support

Canyon Partners, LLC

310 272 1764

 

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