[rt-users] Requestors receiving blank email after all replies

[Darren Azman]

Hi,

 

We are having some trouble with using RT.  Here is what is happening:

 

1.	Customer sends in email
2.	Customer receives auto-reply from us
3.	We reply to customer
4.	Customer replies to our email
5.	Immediately after customer replies to our email, they receive a
blank email from us with previous correspondence

 

There are 6 scrips we use (3 global and 3 queue specific)

 

Scrip 1

Condition: On Create

Action: Notify AdminCcs

Template: Global template: Correspondence

Stage: TransactionCreate

 

Scrip 2

Condition: On Comment

Action: Notify AdminCcs as Comment

Template: Global template: Correspondence

Stage: TransactionCreate

 

Scrip 3

Condition: On Correspond

Action: Open Tickets

Template: Global template: Blank

Stage: TransactionCreate

 

Scrip 4

Condition: On Corresond

Action: Notify AdminCcs

Template: Correspondence

Stage: TransactionCreate

 

Scrip 5

Condition: On Create

Action: Autoreply to Requestors

Template: Auto Reply

Stage: TransactionCreate

 

Scrip 6

Condition: On Correspond

Action: Notify Requestors

Template: Correspondence

Stage: TransactionCreate

 

Please let me know if more info. is necessary.

 

Thanks!!!

 

 

Darren Azman

Director of Business Development

stickK.com, LLC

tel: (866) 5-stickK ex.106

fax: (347) 584-1818

 

 

-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20081027/212b4174/attachment.htm>