[rt-users] Requestors receiving blank email after all replies

[Stephen Turner]

On Mon, 27 Oct 2008 12:41:28 -0400, Darren Azman <dazman at stickk.com> wrote:

> Hi,
>
>
> We are having some trouble with using RT.  Here is what is happening:
>
>
> 1.	Customer sends in email
> 2.	Customer receives auto-reply from us
> 3.	We reply to customer
> 4.	Customer replies to our email
> 5.	Immediately after customer replies to our email, they receive a
> blank email from us with previous correspondence
>

What is your NotifyActor setting in the config file?

Steve